ABOUT US
CROWN Training & Services is a conflict resolution consulting firm that provides effective and innovative solutions to resolve disputes in a professional, efficient, and cost-effective manner.
We specialize in resolving conflicts in a wide range of settings and we pride ourselves on our ability to achieve positive outcomes for everyone involved.
We understand that every conflict is unique, and we work closely with our customers to identify the underlying issues, develop a customized approach, and guide them towards a satisfactory resolution.
Our Mission
To create a peaceful and positive living & working environment by empowering and guiding individuals, companies, and communities through conflict resolution and negotiation techniques.
Our Vision
That people all over the globe will have the strategies to navigate conflict, resolve disputes and have peace in every area of their lives.
Our Core Values
Collaboration: The belief that conflicts are best resolved when all parties work together to find mutually agreeable solutions.
Respect: Treating all parties with dignity and respect, regardless of their positions or backgrounds.
Empathy: The ability to understand and appreciate the perspectives and feelings of all parties involved in a conflict.
Impartiality: Maintaining an objective and neutral stance in the conflict resolution process, without favoring any particular party.
Communication: Emphasizing clear and effective communication to facilitate understanding and productive dialogue.
Creativity: Encouraging the exploration of new and innovative solutions to conflicts, rather than relying on conventional approaches.
Integrity: Maintaining ethical and professional standards in all interactions and decisions related to conflict resolution.
Marilyn Biggs, JM, MA Founder & Chief Executive Officer
With over 15 years in the counseling profession, Marilyn has worked in higher education and the not-for-profit sector in workforce development. Currently, Marilyn strives to collaborate with people to increase self-awareness, identify and release restrictive patterns, foster empowerment and encourage positive change. She is experienced with diverse cultures and populations in a wide variety of life situations.
Marilyn is a veteran of the United States Army. She earned two master’s degrees. Her first master’s is in counseling with an emphasis in marriage and family. In December 2020, she obtained a juris master’s with an emphasis in human resources compliance and legal risk management. Marilyn is a certified county mediator for the state of Florida for over 20 years and a member of the Mediator Qualifications & Discipline Review Board.
Marilyn is passionate about conflict resolution and understands the importance of working in a positive and effective work environment. She strives to educate others in conflict resolution techniques, so they can be successful in their relationships and in the workplace.
Marilyn believes knowledge is power. The more you know, the better off you will be. She puts that into practice by striving to attain knowledge by learning things that will not only benefit her, but those she comes in contact with. She is always looking forward to learning something new to add to her toolbox.
Education & Training:
Juris Master, Human Resource Compliance & Legal Risk Management
Master of Arts, Counseling with an emphasis in Marriage & Family
Bachelor of Arts, Criminal Justice Administration
Professional Training:
Diversity, Equity, and Inclusion in the Workplace
SIM Regional Leadership Forum
SkillPath Seminars-Leadership Development & Teambuilding
HOPS International, LLC-Developing Emerging Leaders
Certifications:
Certified Workforce Development Professional
Global Career Development Facilitator
Florida Workforce Development Professional
Certified County Mediator
“My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, because human anger does not produce the righteousness that God desires.”